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Samuelson-Glushko Canadian Internet Policy and Public Interest Clinic
CIPPIC welcomes new telecom complaints agency
CIPPIC welcomes new telecom complaints agency
After a public proceeding this past fall, the CRTC today ordered all major telecommunications service providers to join an industry-funded body mandated to investigate consumer complaints, award compensation where appropriate, and inquire into systemic issues. CIPPIC welcomed the decision, which requires the industry to make its already-established Commissioner for Complaints for Telecommunications Services more independent and effective.
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